Q: How can I contact you?
A: The best way to get in contact with us is to email us at photos@propix.com.
If you prefer to speak with someone, you may reach us toll free at (866) 477-6749 between the hours of 11:00 am and 4:00 pm Monday - Friday. You can also reach us by mail at:

ProPix Event Photography
354 S. Mountain Way Dr.
Orem, UT 84058

Q: Why did I get only the minis of my montage, or only the large poster and no minis?
A: We mail the large poster and minis separately, the large one through UPS and the minis through the post office, so they don't come together but within a few days of each other.

Q: I was at an event last weekend and can't view my pictures, but I can see the studios. What am I doing wrong?
A: The events normaly take 2-3 days to finish uploading online after each event, so please check back the following day.

Q: Why am I receiving email from you that I don't want?
A: If you would like to unsubscribe from our announce list please go to the announce list page and enter your email address in the corresponding box. Click the Unsubscribe button and you will be removed.

Q: How long does it take to receive my order?
A: Orders from the events and online normaly take 4-6 weeks for delivery.

Q: I made an online order and want to send a check. Who do I make the check payable to and where do I send it?
A: Please make checks payable to ProPix Photography and send the check WITH the order number to:

Online Orders
Attn: Joi
ProPix Event Photography
354 S Mountain Way Drive
Orem, UT 84058

Q: I am having trouble downloading my digital video which I ordered online.
A: You can review our step-by-step instructions at the video download help page